Contact Us
FAQ
Most frequent questions and answers
To place your order, follow these steps :
-Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
-Once you’re done, click the ‘Add To Basket’ button.
-After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
-From there, you can either login to your existing Addolfy account or simply continue as a 'New User' and create one.
-Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?
  -All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
How long will it take for my order to be delivered?
  -Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
What are the terms of the Return Policy?
-Customers can return their order within 15 days after an order has been delivered.
-In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
-Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at contact@addolfy.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account.
-If you have to return anything from a combo deal, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on contact@addolfy.com.
How do I cancel my order?
-Orders that have not been shipped can be cancelled by logging into your Addolfy account, clicking ‘Orders’ and then ‘Cancel Order’.
-If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
What are the terms and conditions for refund?
-Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
-Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided into your bank account.
-Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account.
Call Us, Write Us, or Knock on Our Door
We Would Be Happy To Meet You And Learn All About Your Business
- Monday - Friday: 9AM - 10PM
- Saturday - Sunday: 9AM - 1PM
